Business Analyst - Gainsight
Company: Genesis10
Location: Mountain View
Posted on: October 26, 2024
Job Description:
Genesis10 is currently seeking a Sr Business Analyst with our
client in their Mountain View, CA locationThis is a 12 month +
contract and hybrid remote position. Summary:
- The client was built to help professionals achieve more in
their careers, and every day millions of people use our products to
make connections, Client opportunities and gain insights
- Our global reach means we get to make a direct impact on the
world's workforce in ways no other company can
- We're much more than a digital resume we transform lives
through innovative products and technology
- You will be responsible for the configuration, modification,
implementation, testing and support of GainSight
- You will work closely with the regional business process
owners, Product Owner and Engineering team to understand the
business needs to provide new capabilities and functionality,
resolve issues and ensure standards and procedures are followed and
maintained Responsibilities:
- Be the Tier 2 support for all aspects of Gainsight
- Work with business users to resolve system issues within
agreed-to service level agreements (SLAs)
- Prepare and maintain the documentation for configurations,
customizations, and processes
- Assist with major patch releases and code changes to the
production environment including regression and user acceptance
testing
- Proficient in implementing systems changes in Gainsight
including Creating New Objects and Fields, Building Rule
Automations, Configuring Company/Relationship Page Layouts,
Configuring Integrations, Configuring CTAs/Playbooks/Success Plans,
Managing Permission Sets, Timeline Configurations etc
- Implement and manage regional new features and enhancements by
working closely with Product owner, Engineering, and vendor to
ensure Gainsight meets business objectives Requirements:
- 5+ years of experience in Client implementation and providing
support and experience of configuring
- Gainsight based on business requirements
- Only candidates available and ready to work directly as
Genesis10 employees will be considered for this position Preferred
Qualifications:
- BA/BS degree
- Gainsight certified administrator
- Experience in supporting Global Sales and support teams
- Experience in gathering business requirements and leading unit
testing
- Solid understanding of technical aspects of Gainsight
- Excellent communication, teamwork, multitasking, problem
solving and collaboration skills
- SFDC and/or Dynamics CRMs experience
- Support business process experience Suggested Skill:
- Configuration
- Modification
- Implementation, testing and support Pay rate range: $65.50 -
$90.34 hourly If you have the described qualifications and are
interested in this exciting opportunity, please apply! Ranked a Top
Staffing Firm in the U.Sby Staffing Industry Analysts for six
consecutive years, Genesis10 puts thousands of consultants and
employees to work across the United States every year in contract,
contract-for-hire, and permanent placement rolesWith more than 300
active clients, Genesis10 provides access to many of the Fortune
100 firms and a variety of mid-market organizations across the full
spectrum of industry verticals. For contract roles, Genesis10
offers the benefits listed belowIf this is a perm-placement
opportunity, our recruiter can talk you through the unique benefits
offered for that particular clientBenefits of Working with
Genesis10:
- Access to hundreds of clients, most who have been working with
Genesis10 for 5-20+ years
- The opportunity to have a career-home in Genesis10; many of our
consultants have been working exclusively with Genesis10 for
years
- Access to an experienced, caring recruiting team (more than 7
years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF)
- Remote opportunities available For multiple years running,
Genesis10 has been recognized as a Top Staffing Firm in the U.S.,
as a Best Company for Work-Life Balance, as a Best Company for
Career Growth, for Diversity, and for Leadership, amongst othersTo
learn more and to view all our available career opportunities,
please visit us at our website. Genesis10 is an Equal Opportunity
EmployerCandidates will receive consideration without regard to
their race, color, religion, sex, sexual orientation, gender
identity, national origin, disability, or status as a protected
veteran
Keywords: Genesis10, Dublin , Business Analyst - Gainsight, Professions , Mountain View, California
Didn't find what you're looking for? Search again!
Loading more jobs...