Growing Call Center in Foster City! Great Growth Opportunities!

Location: San Mateo
Posted on: October 19, 2024

Job Description:

POSITION SUMMARY:

A Service Coordinator has responsibility for answering, assigning, dispatching and follow up for road service requests made through the Clients Emergency Road Service Call Center and responsibility to assign vendors, dispatch or follow up on road service requests that have been initiated by other Service Coordinators. Service Coordinators may be asked to assist with other business of the Club.

REQUIRED QUALIFICATIONS:

-One year of work experience preferably in a customer service/call center environment

-Significant communication and relationship skills to ensure the best possible experience with our members, clients, service providers, and co-workers

-Working knowledge and the ability to operate a desktop computer, including a basic knowledge of the Windows operating system

-Typing, word processing and Internet usage

-Ability to multi-task, i.e. attend to many varied tasks

-Desire to serve our customers with a high level of satisfaction

-Do accurate work and make suggestions for improvements

-Display a ?team effort? attitude to ensure the smooth operation

-Basic map reading skills

-Basic knowledge of US, Canada and Mexico geography

EOE! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

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