Collector - Established Company

Location: San Ramon
Posted on: October 24, 2024

Job Description:

This Collector Position Features:

? Established Company

? Great Experience

? Variety Of Duties

? Great Pay $16/hour + Collection Commission

Hours:

Monday 8-5 or 10-7

Tuesday 8-5 or 10-7

Wed & Thursday 8-5

Friday 7-4

One late night a week which will be either Monday or Tuesday and the hours for the late night again will be 10-7pm

SUMMARY OF POSITION:

Receives incoming and places outgoing phone calls to/from customers, alarm dealers and monitoring stations on delinquent accounts. Completes system documentation and paperwork on each account as necessary...

RESPONSIBILITIES

- Respond to inquiries via phone or correspondence from customers or dealers in a call center environment

- Provides quality service, prompt response and follow up to each customer inquiry or dispute

- Make outbound collection calls on customers greater than 14 days past due

- Arrange for customers to pay by phone with credit card or check; initiate set up of account on Electronic Funds Transfer

- Accurately document all interactions with customers in customer databases

- Work within a team environment to provide continuous follow up with customers and dealers

- Utilize good time management skills to balance call volume and related follow ups

- Meet or exceed monthly expectations

- Maintain a regular and punctual attendance

QUALIFICATIONS REQUIRED

- Working knowledge of the Fair Debt Collection Practices Act including state and federal laws concerning collection activities

- Call Center experience

- Decision making and problem solving ability

- Excellent verbal and written communication skills

- Ability to Multi task

- Excellent time management skills

- Strong computer skills (Microsoft Word, Excel and Outlook)

- Typing skills (40wpm)

- Professionalism

- Ability to work in a team environment

- Strong organizational skills

- High School Diploma

QUALIFICATIONS PREFERRED

- Bilingual in Spanish We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Dublin , Collector - Established Company, Accounting, Auditing , San Ramon, California