Order Management Lead
Company: Lionheart Ventures
Location: San Francisco
Posted on: October 20, 2024
Job Description:
About the role:
We're seeking an experienced Order Management Lead to join our
Revenue Accounting Team. In this pivotal role, you'll spearhead the
development and scaling of our order management processes, while
tackling complex, cross-functional challenges. You will work
collaboratively across the organization and solve complex problems
on a regular basis. If you are looking for an opportunity to make a
significant impact on the financial infrastructure of an innovative
company, come join us in our mission to build cutting-edge, safe
AI.
Responsibilities:
- Oversee and execute all aspects of order management and
billing, ensuring accuracy, completeness, and timeliness
- Conduct comprehensive User Acceptance Testing (UAT) for various
projects including new product launches and go-to-market
initiatives
- Forge strategic partnerships with cross-functional teams in the
Quote-to-Cash area, including Sales Ops, Legal, Tax, and Billing
Engineering
- Identify and implement opportunities to improve our
Quote-to-Cash process for better efficiencies and scalability, and
overall customer experience
- Contribute to monthly accounting close activities, including
contract, usage, and invoice review, journal entries and
analytics
- Collaborate with vendors to optimize the performance of billing
related systems, assess new features and evaluate potential new
solutions
- Develop operational metrics to support strategic
decision-making
- Implement and maintain robust segregation of duties and
controls in operations for order management and billing
- Support audit processes by preparing documentation and
addressing inquiries
You may be a good fit if you:
- Hold a Bachelor's degree in Accounting, Finance, or related
field
- Have 10+ years of progressive experience in Billing/Order
Management including 3 years in a managerial/mentorship
role
- Have a deep understanding of Quote-to-Cash processes for SaaS,
encompassing both subscription and consumption-based business
models across B2C and B2B products in high-growth
environments
- Have strong experience with contracting systems, billing tools,
payment processors, and ERP Systems (e.g. Salesforce, Stripe,
NetSuite)
- Possess excellent interpersonal, verbal, and written
communication skills
- Have a proven ability to lead large-scale strategic and
operational initiatives
- Have skill in building relationships with cross-functional
stakeholders and influencing without direct authority
Strong candidates may also:
- Demonstrate exceptional organizational and time-management
abilities
- Have a strong sense of responsibility and proactivity to apply
your knowledge of processes and systems to recommend
well-considered improvements
- Have experience setting up and managing extended support teams,
including shared service center and global talent center
- Possess operational knowledge of ASC 606
- Use a data-driven approach to business process development;
database and SQL experience is a plus
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Keywords: Lionheart Ventures, Dublin , Order Management Lead, Accounting, Auditing , San Francisco, California
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